Support

Account access

Check that the username is entered exactly as registered. Do not send your password to support. If you believe somebody else accessed your account, use the subject “Urgent account security” and describe when you noticed the issue.

Reporting a sighting

Location permission is used to help place a report, but you should verify the pin before submission. Add only evidence you are allowed to share. If a submission is retried after a connection failure, the app uses an idempotency key to avoid creating a duplicate case.

Weather and analysis

Contextual enrichment may take time and can remain unavailable if a provider fails. Missing weather or analysis is shown as pending rather than replaced with invented data. Automated analysis suggests possible conventional explanations; it does not identify an object or judge whether a witness is truthful.

Correct or report a case

Email support with the case number, the exact issue and any supporting information. For privacy, harassment, unlawful content or immediate safety concerns, make that clear in the subject line. Use the relevant emergency service for immediate danger; Strange Skies is not an emergency channel.

Delete an account or data

Use the dedicated Account and Data Deletion page. It explains verification, public case files, retained information and expected handling.

Policies

• Privacy Policy
• Terms of Service
• Community Guidelines